Question 1

Can a store refuse my service dog?

Accepted Answer

Under the ADA, no — as long as your dog is trained to perform disability-related tasks and is under control. A business can only ask you to remove your dog if it’s out of control or not housebroken, and even then they must still serve you without the dog.

Question 2

Do I need papers or an ID card for my service dog?

Accepted Answer

No. The ADA does not require any documentation, certification, registration, or ID. Websites selling these products are not government-affiliated, and their products have no legal weight.

Question 3

Can my landlord charge a pet deposit for my service dog?

Accepted Answer

No. Under the Fair Housing Act, landlords cannot charge pet fees, pet rent, or pet deposits for service dogs or emotional support animals. They can hold you responsible for any damage the animal causes, but they can’t charge a fee just for having the animal.

Question 4

Can I fly with my service dog?

Accepted Answer

Yes. Under the ACAA, trained service dogs fly in the cabin at no charge. Airlines may require a completed DOT service animal form, so check with your airline and submit any paperwork before your flight.

Question 5

Are emotional support animals covered by the same laws?

Accepted Answer

Not entirely. ESAs are protected under the Fair Housing Act for housing, but they’re not covered by the ADA for public access or by the ACAA for air travel (as of the 2021 DOT rule change). For a full comparison, see our guide to service dog and ESA differences.

Question 6

What should I do if a business denies my service dog access?

Accepted Answer

Stay calm, explain your rights under the ADA, and — if the situation isn’t resolved — document the incident. You can file a complaint with the U.S. Department of Justice’s ADA Information Line at 1-800-514-0301, or submit a complaint online at ADA.gov.

Question 7

Does my service dog have to be a specific breed?

Accepted Answer

No. The ADA does not restrict service dogs by breed, size, or weight. Any dog that is individually trained to perform disability-related tasks qualifies, regardless of breed.

Erika Caturegli, PhD

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